Welcome to Crovela (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://crovela.com (the “Website”) or interact with our services.
Business Information:
Crovela
577 Paradise Crescent, Waterloo, ON N2T 2J7, Canada
Phone: +1 418-294-4874
Email: [email protected]
We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of personal and non-personal information:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Billing or reservation details
- Information submitted through contact or reservation forms
1.2 Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Website
- Cookies and tracking technologies
1.3 Payment Information
If online ordering or reservations require payment, financial data may be processed securely through third-party payment processors. We do not store full credit card details on our servers.
2. How We Use Your Information
We may use the collected information to:
- Process reservations or online orders
- Respond to inquiries or customer service requests
- Send confirmations and updates
- Improve our Website and customer experience
- Send marketing emails (only if you opt in)
- Comply with legal obligations
3. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to:
- Improve site functionality
- Analyze website traffic
- Remember user preferences
You may disable cookies through your browser settings, though some features of the Website may not function properly.
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share your data with:
- Service providers assisting with hosting, analytics, or payment processing
- Legal authorities when required by law
- Business partners in the event of a merger, acquisition, or asset sale
All third-party providers are required to maintain appropriate data protection standards.
5. Data Retention
We retain personal information only as long as necessary for:
- Fulfilling the purposes outlined in this Privacy Policy
- Meeting legal and regulatory requirements
- Resolving disputes and enforcing agreements
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights Under Canadian Law
Under Canadian privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to data processing (subject to legal limitations)
- Request deletion of personal information where applicable
To exercise your rights, please contact us at [email protected].
8. Third-Party Links
Our Website may contain links to third-party websites (e.g., social media platforms or reservation services). We are not responsible for the privacy practices of external websites.
9. Children’s Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.
10. International Data Transfers
If you access our Website from outside Canada, your information may be transferred to and processed in Canada, where privacy laws may differ from those in your jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date above. Continued use of the Website after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Crovela
577 Paradise Crescent, Waterloo, ON N2T 2J7, Canada
Phone: +1 418-294-4874
Email: [email protected]